The HTC U12+ pre-orders may have started shipping, but things aren’t rosy for everyone who pre-ordered the phone. While those who placed their orders directly through HTC are reporting shipments have begun, those who went the Amazon route were recently being told the phone is on back order, and shipments won’t begin until August.

Now, HTC has come up with an official statement on the matter, saying there’s nothing to worry about, as the mess was caused by a system error. Here’s the exact statement from the company:

We’re aware a small number of U12+ orders were affected by a system…

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